Contact & Support

Ottilie is operated by NK Digital Ltd.

If you have a question, need help with your account or experience a problem using Ottilie, please contact us at: hello@ottilie.uk

We can help with:

• account and sign-in issues;
• technical problems;
• saved products and collections;
• uploaded images and screenshots;
• product identification and recommendations;
• Ottilie Plus subscriptions;
• payments and refunds;
• privacy and account deletion requests;
• accessibility issues; and
• general feedback and enquiries.

If something is not working as expected, it helps if you can tell us:

• the email address associated with your account;
• what you were trying to do;
• what happened instead;
• the device and operating system you are using;
• your browser, if you are using Ottilie on the web;
• any error message you saw; and
• screenshots or screen recordings, where useful.

Please do not send passwords, payment card details or other unnecessary sensitive information.

For questions about Ottilie Plus, a payment or a refund, contact: hello@ottilie.uk

If you purchased Ottilie Plus through Apple or Google, some payment, cancellation and refund matters may need to be handled directly through the relevant app store.

Further information is available in our Refund Policy.

If you have a question about your personal information or would like to delete your account, contact: hello@ottilie.uk

You can also find more information in our Privacy Policy and Account Deletion Policy.

We want Ottilie to be easy to use for as many people as possible.

If you experience an accessibility issue, please let us know what you were trying to do and what made it difficult. Screenshots or other examples can be helpful.

Your feedback helps us improve Ottilie.

If you believe you have found a security vulnerability in Ottilie, please contact us at: hello@ottilie.uk

Please include a description of the issue and, where possible, the steps needed to reproduce it.

Please give us a reasonable opportunity to investigate before publicly disclosing a security issue.

We aim to respond as promptly as reasonably possible.

Response times can vary depending on the nature and complexity of your enquiry. Privacy requests will be handled within the time limits required by applicable data protection law.

Email: hello@ottilie.uk

Website: www.ottilie.uk