Account deletion policy

You can delete your Ottilie account at any time.

Deleting your account is intended to remove your account information, saved products, collections and other personal content associated with your account, subject to the limited exceptions set out below.

If Ottilie provides an account deletion option within the app or website, you can use this to delete your account directly.

If you cannot access the deletion option, contact us at hello@ottilie.uk and ask us to delete your account.

We may need to confirm your identity before carrying out a deletion request.

When your account is deleted, we will remove or anonymise personal information that we no longer need to keep.

This may include:

• your account details
• saved products and collections
• uploaded images and screenshots
• preferences and other information associated with your account
• product information you have added to your personal account

Once deleted, this information may not be recoverable.

Deleting your account does not necessarily require us to delete every piece of information immediately.

We may retain limited information where we have a legal or legitimate reason to do so, including where it is needed to:

• comply with a legal obligation
• deal with payments, refunds or financial records
• prevent fraud or misuse
• establish, exercise or defend legal claims
• maintain necessary security or business records

Where information is retained for these reasons, we will keep it only for as long as necessary and will otherwise restrict its use.

Some information may remain temporarily in secure backups while those backups are rotated or overwritten.

We will not use retained backup data for normal account activity, and it will be removed in accordance with our backup and retention processes.

Deleting your Ottilie account does not necessarily cancel a subscription separately managed through Apple, Google or another payment provider.

If you have an active Ottilie Plus subscription, check where you purchased it and cancel it through the relevant provider before deleting your account where necessary.

Deleting your account does not automatically create a refund. Refunds are handled in accordance with the applicable subscription terms and your statutory rights.

Account deletion is separate from your wider data protection rights.

Depending on the circumstances, you may also have rights to access, correct, restrict or object to the processing of your personal information. You can find more information in our Privacy Policy.

The right to erasure is not absolute, so there may be circumstances where we are legally entitled or required to retain certain information. (Information Commissioner’s Office)

If you have any questions about deleting your account or your personal information, contact:

Email: hello@ottilie.uk

Website: www.ottilie.uk